Before quoting
Share destination markets, the order pattern and any delivery requirements.
SHIPPING COORDINATIONLess chasing.
Less chasing.
Clearer delivery conversations.
Keep destination details, dispatch information and delivery questions connected to the order so you can communicate with your customer using the information available.
BEYOND A SHIPPING LABEL
Agree the information you need.
Before dispatch
Confirm the address details, packing scope and proposed shipping arrangement.
After handoff
Agree what tracking or shipment information is available and who reviews an exception.
Production time and transit time are different.
Ask for each separately. Do not build a customer promise around an unconfirmed estimate or assume the same service applies to every destination.
Know what is included.
Confirm the proposed shipping service, destination charges and any handling requirements as part of the order discussion.
Keep an exception path.
Agree what evidence is needed for a delivery issue and who takes the next step. Specific carrier services, rates and delivery commitments depend on the actual shipment.